VOIP Phone Systems

Elevate Your Communication with Cutting-Edge VOIP/SIP Phone Systems

Step into the future of business communication with our VOIP/SIP Phone Systems services. We're not just about making calls; we're about connecting your business to the world with unparalleled clarity and efficiency.

VOIP/SIP Phone Systems: The Pinnacle of Professional Communication
Our VOIP/SIP services are the bridge between traditional telephony and the digital age. With us, you'll experience the fusion of reliability and innovation, ensuring that every conversation is a step towards success.

Services That Speak Volumes

Crystal-Clear Calls: Enjoy high-definition voice quality that makes every call as clear as a face-to-face conversation.
Multimedia Mastery: Go beyond voice with the ability to transfer all forms of multimedia, from video conferencing to instant messaging.
Global Reach: Connect with clients and colleagues around the world with ease, breaking down geographical barriers.
Cost-Effective Communication: Slash your phone bills with our internet-based calls, offering significant savings without compromising on quality.

Why Dial Into Our VOIP/SIP Services?

Expert Setup: Our team of communication experts ensures a seamless transition from your old system to our state-of-the-art VOIP/SIP solutions.
Tailored Solutions: Every business is unique, and so are our services, designed to fit your specific communication needs.
Robust Reliability: Depend on our systems to keep you connected, with a network built for resilience and uptime².
Unmatched Support: Our support team is just a call away, ready to assist you with any queries or adjustments you may need.

The Future is Calling, and It's VOIP/SIP
Choosing our VOIP/SIP Phone Systems means choosing a future where every call is an opportunity, every message is instant, and every conference is in session, no matter where you are.

Join the revolution of seamless communication. Embrace our VOIP/SIP Phone Systems and let's make every conversation count.

Ready to transform your business communication? Connect with us, and let's talk about the future!

What We Offer

Eliminating the need for multiple communication apps by merging your phone lines into Teams. You can still engage in real-time collaboration with your team while managing your calls. Video, chat, calls, and file sharing are available on all devices.

Use a single number across multiple devices. Access advanced phone system features on your laptop, mobile phone, or desk phone. You can enjoy the Teams calling experience with your existing numbers without porting or transferring them.

Personalise call queues and routing setups within Teams to improve customer interaction and team efficiency. Basic call features and video telephony can be used for collaboration, while advanced telephony can be used for customer support roles. These call queues are synchronised seamlessly across all devices.

Services included.

Cloud-Based Solutions Integrated communication Tools Call Management Features Auto-Attendant, IVR and Voicemail Mobile app integration

Cloud-Based Solutions

Using Teams for business PBX and calling provides significant value to any organisation. By implementing cloud-based VoIP solutions will provide phone services without the need for on-premises hardware.

By integrating voice capabilities into Teams, your organisation achieves communication unification. This means that you can use a single system for all of your communication needs, from chat to video calls. This is more seamless and integrated for users, and it also saves money and maintenance costs.

Integrated communication Tools

Microsoft Teams is primarily used for internal communication and messaging, but Microsoft has also made it possible to use Teams as a business phone system. This integration allows users to make and receive calls, as well as participate in meetings and chats, all within the same platform.

Teams Calling uses VoIP technology so that employees can make and receive calls from anywhere with an internet connection. This makes it a convenient and flexible option for businesses of all sizes.

Call Management Features

Customise Microsoft Teams for each role in your business with call centre solutions that meet your specific needs. Pay for the features you use, such as call forwarding, call recording, call analytics, skill-based call routing, CRM integration, and more.

Calling in Teams includes a variety of features, such as call forwarding, transferring, queuing, holding, simultaneous ringing, call history, voicemail, and emergency calls. By incorporating voice capabilities through direct routing, you can also take advantage of PBX features. This integration combines meetings, chat, file sharing, and collaboration with both i

Auto-Attendant, IVR and Voicemail

Easily configure call queues and routing to streamline your communication management. Create interactive experiences for callers with IVR auto attendants. Automate your response to incoming calls with an auto-attendant, IVR, and voicemail system. This will enhance efficiency and ensure prompt interactions with callers.

Mobile app integration

Use a single phone number on multiple devices to access advanced calling features on your phone system, laptop, or mobile phone. Seamlessly enjoy the Teams calling experience without having to port or transfer your current phone numbers.

Pricing / Package

Our services come with a variety of packages to fit your business needs and budget.

Essentials

Customers who need foundational support for establishing their businesses or for front line workers.

Suitable for 1-9 users.

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Basic

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Monthly Cloud and IT Strategy Meetings

Bespoke:

Onsite Support

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Advanced

Customers who need elevated, cloud-focused support for growing their businesses.

Suitable for 10-49 Staff

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Standard

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Windows, Mac and Common Applications Patch Management
Fortnightly/Monthly Cloud and IT Strategy Meetings

Bespoke:

Line of Business Application Support
Onsite Support

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Premium

Customers who need complete, end-to-end managed support for growing their businesses and gaining a competitive advantage through innovative Cloud technology.

Suitable for companies that have 50+ users.

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Premium

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Windows, Mac and Common Applications Patch Management
Software License Compliance Management
24/7 Support Coverage
Fortnightly/Monthly Cloud and IT Strategy Meetings
Line of Business Application Support
Onsite Support

Contact Us

Enterprise

Customers who have in-house IT expertise and require a collaborative managed support arrangement for growing their businesses and gaining a competitive advantage through innovative Cloud technology.

Suitable for Medium to Large

Support coverage: Directly to end-users, or co-managed (working collaboratively with your internal IT team)

Licence Plan designed for: Microsoft 365 Business Premium, Microsoft 365 E3 & Microsoft 365 E5

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Line of Business Application Support
Onsite Support
Windows, Mac and Common Applications Patch Management
Software License Compliance Management
24/7 Support Coverage
Fortnightly/Monthly Cloud and IT Strategy Meetings

Contact Us

Note: Costs listed above are at market rate, but Microsoft License-based services offers partners, like Alphalogix, can provide these licenses at a discounted rate. Contact us today to see how Alphalogix can save your organization money on licensing!

FAQ

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology that uses the Internet to make and receive phone calls. It is a more cost-effective, faster, and better service than traditional phone systems.

What are the benefits of VoIP?

The benefits of VoIP include:

Cost-effectiveness: VoIP can save businesses money on their phone bills.
Flexibility: VoIP calls can be made from anywhere with an internet connection.
Scalability: VoIP can be easily scaled up or down to meet the needs of your business.
Features: VoIP offers a wider range of features than traditional phone systems, such as call forwarding, voicemail, and video calling.

How does VoIP work?

There are two main types of VoIP: hosted VoIP and on-premises VoIP.

Hosted VoIP: Hosted VoIP is a cloud-based service that provides all of the hardware and software you need to make and receive VoIP calls.
On-premises VoIP: On-premises VoIP is a system that you install in your own office. This gives you more control over your VoIP system, but it also requires more maintenance.

What are the different types of VoIP?

The features of VoIP vary depending on the service provider, but some common features includ

Call forwarding: This feature allows you to forward your calls to another number, such as your cell phone or home phone.
Voicemail: This feature allows you to record messages for callers when you are not available.
Video calling: This feature allows you to make video calls to other VoIP users.
Conference call: This feature allows you to make calls with multiple people.

How much does VoIP cost?

The cost of VoIP varies depending on the service provider and the features you choose. However, VoIP is typically more cost effective than traditional phone systems.