Helpdesk & End User Support

Unleash Peak Performance with Premier Helpdesk & End User Support Services

Embark on a journey of uninterrupted productivity with our Helpdesk & End User Support services. We're not just about solving problems; we're about preventing them, ensuring your business operates like a well-oiled machine.

Helpdesk & End User Support: Your IT Lifeline
Our services are the heartbeat of your IT support system. With a focus on both prevention and quick resolution, we ensure that your operations are seamless, and your end users are empowered.

Services That Keep Your Business Engine Humming

Round-the-Clock Helpdesk: Our helpdesk is your 24/7 command center, ready to tackle any issue that arises, ensuring minimal downtime.
Proactive End User Support: We don't wait for problems to escalate; we anticipate and address them early, keeping your workflow smooth.
Customized User Training: Equip your team with the knowledge they need to navigate your systems with confidence and efficiency.
Technical Troubleshooting: Our experts are masters of the digital domain, resolving technical issues with speed and precision.

Why Choose Our Helpdesk & End User Support Services?

Expertise: Our team of support specialists are seasoned problem-solvers, ready to assist with any challenge.
Personalized Care: We understand that every user is different, and so are our solutions, tailored to meet individual needs.
Innovative Solutions: We leverage the latest tools and technologies to provide support that's not just effective but also efficient.
Unwavering Support: Our support doesn't sleep, so you can. We're here for you, anytime, anywhere.

The Future is Smooth Sailing, and It Begins with Stellar Support
Choosing our Helpdesk & End User Support services means choosing a future where IT issues are a distant memory. It's about investing in a service that ensures your team is always at their best.

Set sail towards a horizon of flawless operations. Embrace our Helpdesk & End User Support services and let's navigate the waters of IT excellence together.

Ready to experience the pinnacle of IT support? Connect with us, and let's make IT simplicity a reality!

What We Offer

Comprehensive IT Support

We’re committed to providing reliable and comprehensive support for your business.

Proactive Maintenance

We proactively maintain and optimise your IT infrastructure for continuous efficiency.

Industry Tailored Services

We tailor our support services to meet the unique needs of your business requirements.

Services included.

Remote Support Website and Application Support Mobile Device Management Network and Security Management Printing and Scanning Support

Remote Support

Experience the convenience of swift problem resolution with our advanced remote support capabilities. Through seamless remote desktop sessions, our dedicated IT professionals ensure that disruptions to your workflow are minimised. By swiftly addressing issues from a remote interface, we save valuable time and prioritise the uninterrupted flow of your daily operations. Our commitment to efficient problem resolution empowers you to easily navigate technical challenges, allowing your team to stay focused on driving your business forward.

Website and Application Support

Our team tackles everything from debugging to performance optimisation, ensuring your online platforms operate at their peak. Whether it's troubleshooting a glitch in your website or enhancing the performance of a critical application, our IT professionals are equipped with the skills and knowledge needed to keep your digital presence running smoothly. Trust us to navigate the intricacies of web and app-related challenges, allowing you to maintain a strong and reliable online presence.

Mobile Device Management

In our commitment to providing comprehensive support, we go beyond the conventional by managing and supporting mobile devices, covering both iOS and Android platforms. Whether configuring settings, troubleshooting issues, or ensuring seamless integration with your business operations, our skilled team is well-versed in the intricacies of mobile device management. We understand the diversity of devices in the modern workplace.

Network and Security Management

Our holistic approach extends to managing your network and fortifying your digital fortress. We take charge of key elements such as firewalls, antivirus solutions, and intrusion detection systems. By meticulously overseeing network configurations and security protocols, we ensure a vigilant shield against potential threats. Our dedicated team is proficient in identifying and neutralising security vulnerabilities, providing you with the peace of mind that your digital infrastructure remains resilient and safeguarded.

Printing and Scanning Support

Our support extends seamlessly to your peripheral devices, including printers and scanners. We facilitate a hassle-free experience by handling the setup and configuration of these devices. From ensuring optimal connectivity to fine-tuning configurations for efficient document management, our experts are dedicated to streamlining your printing and scanning processes.

Pricing / Package

Our services come with a variety of packages to fit your business needs and budget.

Essentials

Customers who need foundational support for establishing their businesses or for front line workers.

Suitable for 1-9 users.

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Basic

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Monthly Cloud and IT Strategy Meetings

Bespoke:

Onsite Support

Contact Us

Advanced

Customers who need elevated, cloud-focused support for growing their businesses.

Suitable for 10-49 Staff

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Standard

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Windows, Mac and Common Applications Patch Management
Fortnightly/Monthly Cloud and IT Strategy Meetings

Bespoke:

Line of Business Application Support
Onsite Support

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Premium

Customers who need complete, end-to-end managed support for growing their businesses and gaining a competitive advantage through innovative Cloud technology.

Suitable for companies that have 50+ users.

Support coverage: Directly to end-users

Licence Plan designed for: Microsoft 365 Business Premium

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Windows, Mac and Common Applications Patch Management
Software License Compliance Management
24/7 Support Coverage
Fortnightly/Monthly Cloud and IT Strategy Meetings
Line of Business Application Support
Onsite Support

Contact Us

Enterprise

Customers who have in-house IT expertise and require a collaborative managed support arrangement for growing their businesses and gaining a competitive advantage through innovative Cloud technology.

Suitable for Medium to Large

Support coverage: Directly to end-users, or co-managed (working collaboratively with your internal IT team)

Licence Plan designed for: Microsoft 365 Business Premium, Microsoft 365 E3 & Microsoft 365 E5

* Licencing are excluded from package

Included:

User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Software Licence Monitoring
Asset Lifecycle Management
Cloud Service Management
Cloud-based Advanced Antivirus/Antimalware Software
Line of Business Application Support
Onsite Support
Windows, Mac and Common Applications Patch Management
Software License Compliance Management
24/7 Support Coverage
Fortnightly/Monthly Cloud and IT Strategy Meetings

Contact Us

Note: Costs listed above are at market rate, but Microsoft License-based services offers partners, like Alphalogix, can provide these licenses at a discounted rate. Contact us today to see how Alphalogix can save your organization money on licensing!

FAQ

Does Alphalogix provide support for websites and applications?

Yes, we offer complete support for websites and applications. From debugging to performance optimisation, our IT professionals are equipped to address various challenges, ensuring your online platforms operate efficiently.

What is included in the mobile device management service?

Our mobile device management goes beyond conventional support. We manage and support iOS and Android devices, handling configurations, troubleshooting, and ensuring seamless integration with your business operations.

How does Alphalogix manage network and security?

We take a holistic approach to network and security management, overseeing key elements such as firewalls, antivirus solutions, and intrusion detection systems. Our team ensures protection against potential threats and identifies and neutralises security vulnerabilities.

Does Alphalogix provide support for printing and scanning devices?

Yes, our support extends to peripheral devices, including printers and scanners. We handle setup and configuration, ensuring optimal connectivity and efficient document management for a well-maintained office environment.

Can you tailor your support services to our specific industry requirements?

Yes, we pride ourselves on offering industry-tailored services, customizing our support to meet the unique needs of your business.