Privacy Policy
Alphalogix Pty Ltd (“Alphalogix”, “we”, “us”, or “our”) is a managed IT services provider offering cyber security, cloud services, surveillance integration, unified communications, consulting, and managed services to businesses across Australia. We are committed to protecting your personal information and handling it responsibly, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information in the course of providing our services and operating our website at alphalogix.com.au.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quote, book a consultation, subscribe to updates, or engage us to deliver services. This may include:
- Name and job title
- Email address and phone number
- Company name and business address
- Enquiry details and service requirements
- Billing and payment information (where applicable)
- Any other information you provide through our website forms or communication channels
Information Collected Through Our Services
When Alphalogix delivers managed IT, cyber security, cloud, surveillance integration, or unified communications services, we may also collect or have incidental access to:
- Network and systems data necessary to monitor, manage, or secure your IT environment
- Authentication credentials or access tokens provided by your organisation for service delivery
- Footage, metadata, or event logs associated with surveillance systems we deploy or manage on your behalf
- Usage data and logs generated as part of managed services, cloud, or communications platforms
This data is collected solely for the purpose of delivering the contracted services and is handled in accordance with the terms of your service agreement.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide quotes or service information
- Manage bookings, consultations, or service requests
- Deliver, operate, and support our managed IT, cyber security, cloud, surveillance, and communications services
- Monitor, maintain, and improve systems and infrastructure under our management
- Communicate with you about your project, account, or service
- Meet our legal, regulatory, and contractual obligations
- Improve our website and service offerings
- Send updates or marketing communications, where you have agreed to receive them
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties where required to provide our services or meet our obligations, including:
- Technology and platform vendors (e.g. Microsoft, AWS, Google Cloud) where your environment is hosted or managed
- Cyber security and monitoring tool providers (e.g. CrowdStrike, Huntress, Microsoft Security)
- Surveillance platform partners (e.g. Milestone, Genetec, Avigilon, Verkada, Ubiquiti)
- Unified communications carriers (e.g. Aussie Broadband, Breeze Connect)
- Website hosting, email, CRM, and scheduling platforms
- Payment providers, where applicable
- Contractors or sub-contractors assisting with service delivery
- Regulatory or law enforcement bodies, where required by law
All third parties we engage are required to handle personal information in a manner consistent with the Australian Privacy Principles.
4. Surveillance and Monitoring Services
Where Alphalogix designs, installs, or manages surveillance systems on behalf of clients, any associated footage, images, or sensor data remains the property of the client organisation. Alphalogix accesses such data only to the extent necessary for service delivery, technical support, or fault resolution, and in accordance with the applicable service agreement.
Clients engaging Alphalogix for surveillance services are responsible for ensuring their own compliance with applicable privacy laws, including workplace surveillance legislation and any obligations to notify individuals that surveillance is in operation.
5. Website Tracking and Cookies
Our website (alphalogix.com.au) may use cookies, analytics tools, or similar technologies to understand website traffic, measure performance, and improve user experience. You can disable cookies through your browser settings, though some website features may not function correctly as a result.
6. Data Security
We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. As a cyber security provider, we apply the same security standards to our own systems that we recommend to our clients — including access controls, endpoint protection, and ongoing monitoring.
Notwithstanding these measures, no data transmission or storage system can be guaranteed as completely secure. If you believe your information has been compromised, please contact us immediately.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law or our contractual obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
If you are not satisfied with our handling of your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The current version will always be available at alphalogix.com.au. We encourage you to review this policy periodically.
10. Contact Us
For privacy-related questions, requests, or complaints, please contact us at:
Email: info@alphalogix.com.auPhone: 02 8043 6550 (HQ)
Address: Suite 104, 235 Clarence Street, Sydney NSW 2000
Website: https://alphalogix.com.au