Managed Services
As a NinjaOne powered, CrowdStrike certified, and Microsoft Partner accredited managed service provider, Alphalogix delivers enterprise-grade IT management to Australian businesses of every size.
We manage your users, devices, servers, mobile fleet, security stack, and Microsoft 365 environment — proactively monitoring, maintaining, and optimising your entire IT infrastructure through NinjaOne RMM, with defined service level agreements, regular technology reviews, and a dedicated team that knows your environment inside out.
One partner. Complete accountability. Enterprise capability at every level.
Your IT Is Breaking Down.
You Just Don't Know It Yet.
Servers running out of capacity. Laptops with outdated security patches. Backups that haven’t been tested in months. Staff waiting hours for IT support that never seems to arrive. And nobody monitoring any of it until something actually breaks.
Most businesses don’t discover their IT problems until they become IT disasters. A ransomware attack. A server failure. A critical system going offline on the busiest day of the year.
Alphalogix eliminates that risk completely. We monitor, maintain, and manage your entire IT environment around the clock — fixing problems before they affect your business, so you can focus on running it.
AI Cameras & VMS Solutions
Real-time Video Analytics
Facial Recognition & Biometric
Anomaly Detection Systems
Multi-Cloud and Edge Deployments
User Management
Every time someone joins your business, changes role, or leaves — there is a trail of IT tasks that need to happen correctly and securely. Get it wrong and ex-employees keep access to your systems long after they have gone.
Alphalogix manages the complete user lifecycle through Microsoft 365 and Azure Active Directory — new account creation, software provisioning, role changes, and secure offboarding — so the right people always have access to the right systems, and the wrong people never do.
Your team is set up from day one. Your data is protected when they leave.
Same-Day Onboarding
Secure Offboarding
Licence Optimisation
Device Management
Every laptop, desktop, and workstation in your business is a potential security risk if it is not properly managed. Outdated software, missing patches, and unmonitored devices are the most common entry points for cyber attacks on Australian businesses.
Powered by NinjaOne RMM, Alphalogix monitors and manages every device in your fleet — applying security patches, enforcing policies, monitoring health, and resolving issues remotely before they impact your team.
Every device. Always patched. Always protected. Always performing.
NinjaOne Powered
Automated Patch Management
Remote Resolution
Server Management
Your servers are the backbone of your business. When they fail, everything stops — email, files, applications, and your entire team grind to a halt. Most server failures do not happen without warning. They just happen without anyone watching.
Alphalogix monitors your servers around the clock through NinjaOne RMM — tracking performance, capacity, hardware health, and security in real time. We resolve issues proactively, apply patches on schedule, and manage both on-premise and cloud-hosted server environments.
Your servers stay healthy. Your business stays running.
24/7 Server Monitoring
Proactive Fault Detection
On-Prem & Cloud
Mobile Device Management
Your team’s phones and tablets contain sensitive business data — emails, files, contacts, and applications. A lost device without Mobile Device Management is not just an inconvenience. It is a data breach waiting to happen.
Alphalogix deploys and manages MDM across your entire mobile fleet — enforcing security policies, deploying corporate applications, and giving you the ability to remotely wipe any lost or stolen device instantly. All mobile plans are managed through our partnership
with Aussie Broadband and Breeze Connect.
Your data stays secure. No matter what happens to the device.
Remote Device Wipe
Corporate App Deployment
Telephony Managed
Antivirus & Endpoint Protection
Standard antivirus is no longer enough. Modern cyber threats are too sophisticated, too fast, and too targeted for signature-based protection alone to stop them. Australian businesses are attacked every six minutes — and most victims had antivirus installed.
Alphalogix deploys enterprise-grade endpoint protection powered by CrowdStrike and Huntress — the world’s leading AI-driven security
platforms — across every device in your environment. Threats are detected in real time, contained automatically, and investigated by human security analysts before they cause damage.
Protection that thinks faster than the threat.
CrowdStrike Powered
Huntress MDR
Real-Time Threat Response
Proactive Monitoring & Maintenance
The best IT support is the kind you never need — because problems were identified and resolved before they ever affected your business.
NinjaOne RMM monitors your entire IT environment continuously — servers, devices, networks, and applications — alerting our team the moment something requires attention. We resolve issues remotely and silently in the background, apply scheduled maintenance during
off-hours, and keep your systems optimised and current at all times.
Most issues fixed before you even notice them.
NinjaOne Monitoring
After-Hours Maintenance
Zero Disruption
Helpdesk & Reactive Support
When something does go wrong, your team needs fast, knowledgeable support from people who already know your environment. Not a call centre reading from a script. Not a ticket that sits unanswered for days.
Alphalogix provides responsive helpdesk support through NinjaOne’s integrated ticketing system — phone, email, and portal — with remote resolution for most issues and on-site support for anything that requires a physical presence. Because we already manage your environment, we resolve your issues faster than any generic IT support provider ever could.
Your team gets help fast. Every single time.
NinjaOne Ticketing
Remote & On-Site Support
Fast Resolution
Backup & Disaster Recovery
What would happen to your business if your Microsoft 365 data disappeared tomorrow? Emails deleted. SharePoint wiped. OneDrive gone. Microsoft does not provide comprehensive backup — that responsibility sits entirely with you.
Alphalogix protects your critical business data with Dropsuite — a purpose-built Microsoft 365 backup platform that automatically backs up your email, contacts, calendars, OneDrive, and SharePoint daily, with point-in-time recovery available whenever you need it. We also design and manage server and workstation backup solutions for your complete data protection strategy.
Your data is always backed up. Always recoverable. Always safe.
Microsoft 365 Backup
Point-in-Time Recovery
Full DR Planning
Identity & Access Management
Stolen credentials are the number one way cyber attackers gain access to Australian business systems. One compromised password — without
Multi-Factor Authentication — is all it takes to bring your entire business to a standstill.
Alphalogix implements and manages identity and access controls across your entire Microsoft 365 environment — Multi-Factor Authentication, Conditional Access policies, Single Sign-On, and privileged access management — ensuring only the right people access the right systems, from the right locations, on the right devices.
Your identities protected. Your systems secured.
MFA Enforced
Conditional Access
Microsoft Entra ID
Reporting & Technology Reviews
Most IT providers fix things when they break and send you a bill. Alphalogix does something very different — we give you complete visibility into the health of your IT environment and a clear roadmap for where it needs to go.
Through NinjaOne’s reporting platform, we provide regular health reports covering device status, security compliance, patch levels, backup integrity, and support activity — giving you a clear, jargon-free picture of your IT environment at all times. We also conduct regular technology reviews to ensure your infrastructure continues to align with your business goals.
Always informed. Never surprised.
NinjaOne Reporting
Regular IT Reviews
Technology Roadmapping
Your IT Is Breaking Down.
You Just Don't Know It Yet.
Servers running out of capacity. Laptops with outdated security patches. Backups that haven’t been tested in months. Staff waiting hours for IT support that never seems to arrive. And nobody monitoring any of it until something actually breaks.
Most businesses don’t discover their IT problems until they become IT disasters. A ransomware attack. A server failure. A critical system going offline on the busiest day of the year.
Alphalogix eliminates that risk completely. We monitor, maintain, and manage your entire IT environment around the clock — fixing problems before they affect your business, so you can focus on running it.
AI Cameras & VMS Solutions
Real-time Video Analytics
Facial Recognition & Biometric
Anomaly Detection Systems
Multi-Cloud and Edge Deployments
User Management
Every time someone joins your business, changes role, or leaves — there is a trail of IT tasks that need to happen correctly and securely. Get it wrong and ex-employees keep access to your systems long after they have gone.
Alphalogix manages the complete user lifecycle through Microsoft 365 and Azure Active Directory — new account creation, software provisioning, role changes, and secure offboarding — so the right people always have access to the right systems, and the wrong people never do.
Your team is set up from day one. Your data is protected when they leave.
Same-Day Onboarding
Secure Offboarding
Licence Optimisation
Device Management
Every laptop, desktop, and workstation in your business is a potential security risk if it is not properly managed. Outdated software, missing patches, and unmonitored devices are the most common entry points for cyber attacks on Australian businesses.
Powered by NinjaOne RMM, Alphalogix monitors and manages every device in your fleet — applying security patches, enforcing policies, monitoring health, and resolving issues remotely before they impact your team.
Every device. Always patched. Always protected. Always performing.
NinjaOne Powered
Automated Patch Management
Remote Resolution
Server Management
Your servers are the backbone of your business. When they fail, everything stops — email, files, applications, and your entire team grind to a halt. Most server failures do not happen without warning. They just happen without anyone watching.
Alphalogix monitors your servers around the clock through NinjaOne RMM — tracking performance, capacity, hardware health, and security in real time. We resolve issues proactively, apply patches on schedule, and manage both on-premise and cloud-hosted server environments.
Your servers stay healthy. Your business stays running.
24/7 Server Monitoring
Proactive Fault Detection
On-Prem & Cloud
Mobile Device Management
Your team’s phones and tablets contain sensitive business data — emails, files, contacts, and applications. A lost device without Mobile Device Management is not just an inconvenience. It is a data breach waiting to happen.
Alphalogix deploys and manages MDM across your entire mobile fleet — enforcing security policies, deploying corporate applications, and giving you the ability to remotely wipe any lost or stolen device instantly. All mobile plans are managed through our partnership with Aussie Broadband and Breeze Connect.
Your data stays secure. No matter what happens to the device.
Remote Device Wipe
Corporate App Deployment
Telephony Managed
Antivirus & Endpoint Protection
Standard antivirus is no longer enough. Modern cyber threats are too sophisticated, too fast, and too targeted for signature-based protection alone to stop them. Australian businesses are attacked every six minutes — and most victims had antivirus installed.
Alphalogix deploys enterprise-grade endpoint protection powered by CrowdStrike and Huntress — the world’s leading AI-driven security platforms — across every device in your environment. Threats are detected in real time, contained automatically, and investigated by human security analysts before they cause damage.
Protection that thinks faster than the threat.
CrowdStrike PoweredCrowdStrike Powered
Huntress MDR
Real-Time Threat Response
Proactive Monitoring & Maintenance
The best IT support is the kind you never need — because problems were identified and resolved before they ever affected your business.
NinjaOne RMM monitors your entire IT environment continuously — servers, devices, networks, and applications — alerting our team the moment something requires attention. We resolve issues remotely and silently in the background, apply scheduled maintenance during off-hours, and keep your systems optimised and current at all times.
Most issues fixed before you even notice them.
NinjaOne Monitoring
After-Hours Maintenance
Zero Disruption
Helpdesk & Reactive Support
When something does go wrong, your team needs fast, knowledgeable support from people who already know your environment. Not a call centre reading from a script. Not a ticket that sits unanswered for days.
Alphalogix provides responsive helpdesk support through NinjaOne’s integrated ticketing system — phone, email, and portal — with remote resolution for most issues and on-site support for anything that requires a physical presence. Because we already manage your environment, we resolve your issues faster than any generic IT support provider ever could.
Your team gets help fast. Every single time.
NinjaOne Ticketing
Remote & On-Site Support
Fast Resolution
Backup & Disaster Recovery
What would happen to your business if your Microsoft 365 data disappeared tomorrow? Emails deleted. SharePoint wiped. OneDrive gone. Microsoft does not provide comprehensive backup — that responsibility sits entirely with you.
Alphalogix protects your critical business data with Dropsuite — a purpose-built Microsoft 365 backup platform that automatically backs up your email, contacts, calendars, OneDrive, and SharePoint daily, with point-in-time recovery available whenever you need it. We also design
and manage server and workstation backup solutions for your complete data protection strategy.
Your data is always backed up. Always recoverable. Always safe.
Microsoft 365 Backup
Point-in-Time Recovery
Full DR Planning
Identity & Access Management
Stolen credentials are the number one way cyber attackers gain access to Australian business systems. One compromised password — without Multi-Factor Authentication — is all it takes to bring your entire business to a standstill.
Alphalogix implements and manages identity and access controls across your entire Microsoft 365 environment — Multi-Factor Authentication, Conditional Access policies, Single Sign-On, and privileged access management — ensuring only the right people access the right
systems, from the right locations, on the right devices.
Your identities protected. Your systems secured.
MFA Enforced
Conditional Access
Microsoft Entra ID
Reporting & Technology Reviews
Most IT providers fix things when they break and send you a bill. Alphalogix does something very different — we give you complete visibility into the health of your IT environment and a clear roadmap for where it needs to go.
Through NinjaOne’s reporting platform, we provide regular health reports covering device status, security compliance, patch levels, backup integrity, and support activity — giving you a clear, jargon-free picture of your IT environment at all times. We also conduct regular technology reviews to ensure your infrastructure continues to align with your business goals.
Always informed. Never surprised.
NinjaOne Reporting
Regular IT Reviews
Technology Roadmapping
The Alphalogix Difference
End-to-End
Delivery
We don’t just consult and walk away. Alphalogix designs, supplies, installs, integrates, and manages your entire technology environment — one partner responsible for everything, from day one to ongoing support.
Microsoft Partner
Accredited
As a certified Microsoft Partner, we deploy and manage the full Microsoft ecosystem — Azure, Microsoft 365, and the complete Microsoft Security suite — giving your business enterprise-grade infrastructure backed by official accreditation.
Built Around
Your Business
No two businesses are the same — and neither are our solutions. Every engagement starts with understanding your specific environment, goals, and budget. We build around you, not around a template.
Proactive
Not Reactive
We monitor, maintain, and protect your environment around the clock — identifying and resolving issues before they impact your business. Less downtime. Fewer surprises. More confidence.
A Partner
For The Long Term
We don’t disappear after installation. Alphalogix is with you for the long haul — regular reviews, proactive support, technology roadmapping, and a dedicated team that knows your business inside out.
How We Manage Your IT
1
Discovery & Consultation
Before we recommend anything, we listen. We meet with your team, audit your current environment, and ask the questions that uncover your real challenges — not just the symptoms. You get honest findings and a clear picture of exactly where you stand. No assumptions. No generic solutions. Just the truth about your environment and what it needs.
2
Design & Integration
Every solution we design is built specifically for your business — your size, your environment, your budget, and your goals. We document everything before a single piece of equipment is ordered or a single line of configuration is written. You see exactly what you’re getting and why — before we begin. No surprises. No scope creep. No decisions made without you.
3
Implementation & Hardening
Our certified technicians install, configure, and test every component of your solution — with minimal disruption to your operations. We don’t consider a deployment complete until every system is hardened, every integration is tested, and every user is trained and confident. Day one performance. Not day thirty.
4
Support & Optimisation
Going live is the beginning of our relationship — not the end of it. Alphalogix monitors, maintains, and continuously optimises your environment after deployment. Regular health checks, proactive updates, and a dedicated support team mean your technology keeps performing — and keeps evolving with your business. We don’t disappear after handover. We stay.
How We Manage Your IT
1
Discovery & Consultation
Before we recommend anything, we listen. We meet with your team, audit your current environment, and ask the questions that uncover your real challenges — not just the symptoms. You get honest findings and a clear picture of exactly where you stand. No assumptions. No generic solutions. Just the truth about your environment and what it needs.
2
Design & Integration
Every solution we design is built specifically for your business — your size, your environment, your budget, and your goals. We document everything before a single piece of equipment is ordered or a single line of configuration is written. You see exactly what you’re getting and why — before we begin. No surprises. No scope creep. No decisions made without you.
3
Implementation & Hardening
Our certified technicians install, configure, and test every component of your solution — with minimal disruption to your operations. We don’t consider a deployment complete until every system is hardened, every integration is tested, and every user is trained and confident. Day one performance. Not day thirty.
4
Support & Optimisation
Going live is the beginning of our relationship — not the end of it. Alphalogix monitors, maintains, and continuously optimises your environment after deployment. Regular health checks, proactive updates, and a dedicated support team mean your technology keeps performing — and keeps evolving with your business. We don’t disappear after handover. We stay.
Frequently Asked Questions
01. What are Managed IT Services?
Managed IT Services means handing your entire IT environment over to a trusted partner who monitors, maintains, and supports it on your behalf — for a predictable monthly fee.
Alphalogix becomes your IT department. We manage your users, devices, servers, security, backups, and helpdesk support — proactively resolving issues before they impact your business, so you can focus entirely on running it.
02. What does Alphalogix monitor and manage?
We manage your complete IT environment through NinjaOne RMM — one of the world’s most advanced remote monitoring and management platforms.
This includes every laptop, desktop, server, mobile device, and network component in your business. We monitor health, performance, patch status, security compliance, and backup integrity continuously — 24 hours a day, 7 days a week.
03. How quickly do you respond when something goes wrong?
Because we already monitor your environment through NinjaOne RMM, we are often aware of issues before your team is. Most problems are resolved remotely and silently in the background without any disruption to your operations.
When your team does need support, they log a ticket directly through our NinjaOne helpdesk portal — and our technicians respond and resolve issues with defined service level response times.
04. Do you provide on-site support or just remote?
Both. Alphalogix provides remote support for the majority of day-to-day issues — password resets, software problems, connectivity issues, and configuration changes — all resolved quickly without anyone needing to visit your office.
For hardware failures, infrastructure work, and issues that require a physical presence, our certified technicians are available for on-site support across Australia.
05. How do you protect our business from cyber threats?
Alphalogix deploys a layered security stack across every managed environment. This includes CrowdStrike for AI-powered endpoint detection and response, Huntress for 24/7 managed threat detection with human analyst oversight, and the full Microsoft Security Suite including Defender, Sentinel, and Entra ID.
Security is not an optional add-on in our managed services — it is built into every device, every account, and every layer of your IT environment as standard.
06. How is our Microsoft 365 data backed up?
Microsoft does not provide comprehensive backup for Microsoft 365 data. If emails, SharePoint files, or OneDrive data are accidentally deleted or lost, Microsoft cannot guarantee recovery.
Alphalogix protects your Microsoft 365 environment with Dropsuite — a purpose-built backup platform that automatically backs up your email, contacts, calendars, OneDrive, and SharePoint every day. Point-in-time recovery means we can restore any item from any point in the past, whenever you need it.
07. Can you manage our team's mobile phones as well?
Yes. Alphalogix manages your entire mobile fleet through Mobile Device Management — enforcing security policies, deploying corporate applications, and enabling remote wipe for any lost or stolen device.
We also manage your business mobile plans through our partnership with Aussie Broadband and Breeze Connect, handling provisioning, fleet management, and consolidated billing so you never have to deal with a mobile carrier directly again.
08. What happens when a new staff member joins or someone leaves?
Alphalogix manages the complete user lifecycle on your behalf. When someone joins, we create their accounts, provision their software, configure their devices, and ensure they have access to everything they need from day one.
When someone leaves, we immediately deactivate their accounts, revoke access across all systems, recover their licences, and secure their data — protecting your business from the risks of ex-employee access to your systems.
09. How much do Managed IT Services cost?
Managed IT Services are priced on a per-user and per-device basis, giving you a predictable monthly investment that scales with your business.
The exact cost depends on the size of your environment, the services included, and your support requirements. Book a free 30-minute consultation and we will provide a clear, transparent proposal tailored specifically to your business.
10. Do we need an internal IT person if we use Alphalogix?
Most of our clients do not have an internal IT team — and do not need one. Alphalogix provides everything an internal IT department would deliver, at a fraction of the cost of hiring a full-time employee.
For businesses that do have internal IT staff, we work alongside them as an extension of their team — providing specialist expertise, additional capacity, and 24/7 monitoring that no single internal employee could deliver alone.
Stop Reacting to IT Problems.
Start Preventing Them.
Book a free 30-minute consultation with an Alphalogix managed services specialist. We will review your current IT environment, identify your biggest risks and gaps, and show you exactly what fully managed IT looks like for your business.
No lock-in contracts discussed on first meeting. Just honest advice from a NinjaOne powered, CrowdStrike and Huntress certified Australian team.