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Managed IT support plans

Pay-per-fix IT makes money when things break. We make money when they don’t.

One fixed monthly plan for your people and devices, with unlimited remote help. No surprise invoices, and every reason for us to stop problems before they start.

How it works

From first call to one simple bill.

You always know what you are paying for, and what happens next.

  1. Step 1: Free review

    We look at your people, computers, servers and network, and tell you plainly what is working and what is at risk.

  2. Step 2: We set everything up

    A one-off onboarding: we set up your systems, move your data across, and train your team so nothing is lost and nobody is left behind.

  3. Step 3: One fixed monthly plan

    From then on you pay one predictable monthly amount, based on your people and devices. Unlimited remote help is included.

What your plan covers

Your plan is built from what you actually have.

Every person and every device on your plan is covered by the list below. Add or remove people and devices as your business changes.

Each personIncluded in your plan
  • Unlimited help by phone, email and remote access
  • Your email and Microsoft 365 looked after
  • Help with the apps and online software you use
  • Your office network kept running
  • Security and data protection for every person
  • A monthly report and review with us
Each computerIncluded in your plan
  • Watched for problems around the clock
  • Regular maintenance to keep it fast
  • Updates installed for you
  • Antivirus managed by us
  • Settings kept secure and consistent
  • Licences and equipment tracked
Each serverIncluded in your plan
  • Performance watched around the clock
  • Scheduled maintenance
  • Your key business software kept running
  • Updates and antivirus managed
  • Backups managed and checked
  • A regular check on risks to your data
Each network deviceIncluded in your plan
  • Firewalls monitored and managed
  • Routers and switches monitored
  • Printers and other office devices covered
Each phone or tabletIncluded in your plan
  • Work apps managed
  • Security rules applied
  • Updates and antivirus managed
  • Work email set up and protected
Server cyber protectionOptional add-on
  • CrowdStrike protection installed and managed
  • Watched for attacks around the clock
  • Security specialists investigate every alert
  • Automatic response to stop an attack spreading
  • Hardened to the Essential Eight
Camera support plans

Choose how closely we look after your cameras.

Cameras on Guardian, icetana or Visual Cortex are supported per camera, per month, at the level of cover your site needs.

Essential

Business hours

Support during business hours, Monday to Friday. Right for sites that close overnight.

  • Every camera monitored and supported
  • Faults found and fixed by our team
  • Priced per camera, per month
Most popular

Advanced

Extended hours

Support beyond normal business hours, for sites that open early or close late.

  • Every camera monitored and supported
  • Faults found and fixed by our team
  • Priced per camera, per month

Premium

24/7

Support around the clock, every day of the year, for sites that never close.

  • Every camera monitored and supported
  • Faults found and fixed by our team
  • Priced per camera, per month

Optional add-ons: support for the server that runs your cameras, and CrowdStrike cyber protection for that server. On-site visits and new installs are quoted upfront.

Build your plan

Tell us what you have. We send a fixed monthly quote.

Rough numbers are fine. We confirm everything in your free review, and the quote you get is the amount you pay each month.

Quoted upfront, only if you need them
  • On-site visits, including urgent same-day call-outs
  • Work outside business hours
  • Projects such as office moves, new systems and migrations
  • Staff-owned personal devices

Your plan

Questions

Support plan questions

How is my monthly plan priced?

By the number of people and devices we look after: each person, each computer, each server, each network device and each phone or tablet. You get one fixed amount each month, and it only changes when you add or remove people or devices.

Is there a set-up cost?

Yes, a one-off onboarding fee. It covers setting up your systems, moving your existing data across, and training your team, so the change happens with as little disruption as possible.

What does unlimited remote help mean?

Your team can contact us as often as they need during business hours, by phone, email or remote access, at no extra cost. We would rather hear about a small problem early than fix a big one later.

What costs extra?

On-site visits, urgent call-outs, work outside business hours, and projects such as office moves or new systems. These are always quoted upfront, so you approve the cost before any work starts.

Do you do one-off jobs?

Our focus is looking after businesses on a monthly plan, because that is how we can prevent problems instead of just fixing them. Projects such as moves, migrations and new systems are quoted on scope.

Can I change my plan later?

Yes. As you hire, buy new devices or retire old ones, your plan is updated to match.

See more. Respond faster. Stay secure.

Stop paying for IT problems.

Tell us what you have and get one fixed monthly quote for looking after all of it.

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